If you are not computer savy then you will not get it done. Have you ran a spybot program. It is better for finding malware issues. You can do a search for it on google, then go to the wikipedia site to read about it, then at the bottom of thier page is a link to the official site. Do not download it from anywhere else. It will show several confusung choices, choose the english version that looks like a tachometer type chart, there are 4 of these tach looking spybot downloads, you want the english version..