need help reprograming computer.!!!

heres the thing ,I've had problems with a virus or something that slows or freezes my computer, I can not find or get rid of what it is, guys here have said to run,AGV,advance systemcare,housecall,none seem to pick anything
up, (with housecall ) I have to try 4 or 5 times before it acts like it is going to load, but it will load and load and load for 2 1/2 hrs and nothing,how long
should it take,(does anyone know?) I've had estimates on having it worked on, Man !!! I don't want to sound cheap, but Hell I can but a new one:eek:
So my question is can anyone here giude me on how to clean or whatever I
need to do to start over,(remember I'm not computer savy )so please I would need to be shown how to remove and then reinstall what I need step by step
on how to do this,, if you don't want to do this here on the forum, then please email me,(renu3636@hotmail.com) and I will print it and hope for the best,,thank you..

If you are not computer savy then you will not get it done. Have you ran a spybot program. It is better for finding malware issues. You can do a search for it on google, then go to the wikipedia site to read about it, then at the bottom of thier page is a link to the official site. Do not download it from anywhere else. It will show several confusung choices, choose the english version that looks like a tachometer type chart, there are 4 of these tach looking spybot downloads, you want the english version..

maybe i can help:whacked:
try super anti spyware! it works pretty good!
also another one called spybot search & destroy!
both are free.,
down load one or both of these programs then boot you're computer into safe mode,
usually f8 key when booting up you're box....
you'll notice that you're computer is running "bare bones"run everything you got virus spybots etc etc:HMMM:
post what you get after doing this and we'll see what happens next

You can also try MalwareBytes, its another free program that does a really good job of finding malware and bots on a computer.

You can get it at http://malwarebytes.org

Chris

I have the same problem, PC Tools Spyware Doctor & spybot search & destroy from wikipedia site, it did nothing for it. Now my wifes computer does the same thing.

Pat

go to trendmicro.com it is free. sounds more like you might have a trojan or a worm than spyware. Trendmicro is the best that i have found on the web and does a complete search. if it does not allow it to run you might have the internet antivirus program. it is not what it says it is and takes control of anitvirus programs and directs your explorerer to go where it wants. if this is the case go to programs- accessories- system tools-system restore. use a restore point that was before this problem showed up. than after the reboot update and do a scan with your anti-virus.

The malware and virus problem has become such a big problem that sometimes the only good solution is to replace the hard drive, reload your operating system and start over.

Short of that, try saving your necessary work, and use your system software that came with the computer to reformat the existing hard drive. That way your system drivers should be automatically restored and you can start over. Remember to save the important things to a 4 - 8 gb flash drive or dvd-r, like pictures, special documents, and finance records, etc. before you reformat. Otherwise it will all be lost. I had to do that a few years ago to one of my computers, after my daughter downloaded every virus known to man.:LOL::LOL::eek:

There are some nasty virus and malware products even the pro's have a bitch of a time removing. You could spend a small fortune on software virus and malware eradicators and still not have your computer get well.

Try all of the cheap methods first, maybe you will get lucky.