Seems like society is this way, from hiway road rage to clients in the hospital, it seems everyone is in a hurry, and quick to get pissed off when there is no reason. I had a guy come unglued in the hospital for nobody answering his call light in a minute because he wanted new sheets on his wife's bed, while other patients were getting meds for pain. I explained I'd be back as soon as I took care of the patient I was giving medicine to, and he kept arguing for 5 more minutes, but saying I understand, but every time I started heading for the door would stop me with another complaint(this was 5 minutes after spending 15 minutes in their room, getting them everything they wanted and needed, before going on to my next patient).
I think part of the problem is too many were spared the rod as children, and now they have no idea of how bad they are behaving because their parents never taught them dicipline and manners in the first place.