I worked at the Dengent(sp) St sort in Buffalo for three yrs yrs ago when it was a hand sort and that sort was used back then.Once USP went to a automated sort,they didn't change it and I am guessing to add a sort for Roch is too much trouble for them.The station here in Roch is capable of handling a direct truck from Buffalo.In fact it is new.

I was the ops agent for Burlington Air express and Roch's volume did not support a plane as a terminating city most of the time.If we had our own plane,it was a 727 most of the time.So Roch was a fly threw city sharing a plane with say Boston.

With the routing of UPS they do have the volume,might be UPS is just too cheap to put on drivers to run direct to Roch using the same ones to run to SYR first and then to Roch.

As far as the customer service I had the misfortune to talk to the dispatcher who was a real Ba$$.I have gotten to know the driver and he is good and kind of told me about the dispatcher.

As far as the holds..................if you ship something ask about how that has to be done.Sure makes it hard to do when there are so many stations and addresses.