It's not fair to bad mouth UPS as an entire company, sounds like some might have problems with their local UPS, but not here!!! The guy that delivers here is great! When I've got a package due from him I can almost st my watch by him getting here at 1:00 PM with my package on the date specified! Then he's always got a friendly word or ten, looks around a bit and leaves. If nobody is around, the package gets left by the front door. When I still worked the big shop, it was a UPS pickup point. Same deal, always there to pick things up and never had any trouble with their service. I only remember one package getting lost in the last 25 or so years, and the claim on it was handled quickly and fairly.... Maybe a problem with your local center. As with any major company having multiple outlets, I'd guess the problem is with the center manager as the guy in charge has a lot to do with setting the attitude of the place......

As for their routing, trucks run on a set schedule from delivery center to delivery center. Looking at how the run it may not make sense, but I'd betcha that if you saw the overall scheme of things, what terminal has to be serviced from what distribution center, etc. it would all make sense. They've been running the highways for years hauling freight and probably have a very intricate routing system....