Quote Originally Posted by Mike52 View Post
You already knew the answer to your own question?
Not really.UPS's standard are far ahead of costs.Two examples are 2.5 minutes per stop and 1500 packages unloaded by hand per truck.That is a teamster's agreed contact.Volume vs costs given Roch's volume it is more I think a matter of UPS being too big missing opportunities to save money.

With a background from UPS,Burlington Air, and Emery Air,I have seen a difference in customer service.In fact I was on a rotation to be on call for customer concerns on wkends.In that regard UPS was dead last.