Thread: Gibbon Fiberglass

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I just take offence to this because it's who I work for . It's like you are talking about me dirrectly .

Raymond,

I was not talking about you directly - except where you said there are no real differences between manufacturers. There are major differences, and we all know it.

I'm sorry you take offense when a customer has legitimate complaints. My complaints were not imaginary. They weren't coming from an overcritical customer. They came from a guy who has been hot-rodding, building and drag racing since the early 1960's. My complaints were very specific and they were not addressed. If a company takes offense at legitimate complaints, they are never going to improve.

No matter what they buy or who they buy from , they will badger you to death .

It's my opinion that any company that takes this position with customers is bound to fail.

I hope Gibbon turns around. I bought parts from Dwight many years ago, and that's one reason I went to Kyle. We need as many quality suppliers as the hobby can support. However, based on my last experience, I cannot buy from nor recommend Gibbon until I see definite proof - that's proof, not promises - that the turnaround is real.

By no means did I intend any offense to you personally. However, people come to this forum for information, and I'm not going to do anything but tell the truth.

Good luck