Thread: One way to build a '32 sedan

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Wow, That's the first negative thing i've ever heard about Spadaro! Whenever I've dealt with them - it's always been a good experience. Sorry to hear that you weren't treated well! We'll have to get IC2 to go over there and give'em the business! He's close by them and on a first name basis!

But seriously, sorry to hear that they treated you badly! I wonder what goes on behind the scenes that makes these companies make a comment like that? Like we're all just born with this god given knowledge of every car and part ever created!

Originally Posted by 34_40

Wow, That's the first negative thing i've ever heard about Spadaro! Whenever I've dealt with them - it's always been a good experience. Sorry to hear that you weren't treated well! We'll have to get IC2 to go over there and give'em the business! He's close by them and on a first name basis!

But seriously, sorry to hear that they treated you badly! I wonder what goes on behind the scenes that makes these companies make a comment like that? Like we're all just born with this god given knowledge of every car and part ever created!

That's how I felt, I haven't installed one of these before. I got pretty aggravated with this guy, finally he hand sketched a blueprint of where everything goes. but really what I was asking for was detailed instructions, should I glue the joints before I screw it together, what size wood screws should I use. This wood is so hard I was afraid of using something that would split it. I know to use pilot holes in hard wood but just tell me what size you recommend. You would think, listening to him I was asking him to fly out and do it for me. the guy was a jerk!
Ken

Pretty sad considering it probably was an expensive kit to begin with. It never ceases to amaze me what jerks there are in customer service! I would ask how he felt if he dumped a lot of cash into a project and got parts without directions, and friendly customer service such as he was providing.

Ken when your done we want to see a similar photo only with your 32 sedan!

And the thing is Ken, you are about the most polite,easy going guy around. Don't you just love it when people take that approach to dealing with you? I've had to remind more than one "customer service person" that I am the customer here and because people like me spend money with your company you have a job.....so do your job!

By contrast, Dan was telling me the other night that Summit Racing gave him a credit for the shipping charges on his recent order because they forgot to put the apartment number on it. He didn't even ask or want it, but just called them to make sure they had it on file for the next order. Most companies could take a lesson in customer service from companies like Summit.

But your wood kit looks good, and knowing you, you will figure it out or re-engineer it to work even better than designed.

Don