Thread: One way to build a '32 sedan

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Ken. Where did you get the wood roof kit?

lookin good Ken. Now wood, that's something I can work with!

deuce4papa- I bought it from Dick Spadaro, Early Ford Reproductions. I don't know who he gets them from but I was very disappointed with the quality, no instructions and no hardware. When I called them on it he made it sound like I was stupid because I haven't installed one before, his quote was,"everyone knows they don't come with instructions and hardware". So buyer beware.


Steve- I need a wood worker to get this thing right, what are you doing next week?
Ken

Wow, That's the first negative thing i've ever heard about Spadaro! Whenever I've dealt with them - it's always been a good experience. Sorry to hear that you weren't treated well! We'll have to get IC2 to go over there and give'em the business! He's close by them and on a first name basis!

But seriously, sorry to hear that they treated you badly! I wonder what goes on behind the scenes that makes these companies make a comment like that? Like we're all just born with this god given knowledge of every car and part ever created!

Originally Posted by 34_40

Wow, That's the first negative thing i've ever heard about Spadaro! Whenever I've dealt with them - it's always been a good experience. Sorry to hear that you weren't treated well! We'll have to get IC2 to go over there and give'em the business! He's close by them and on a first name basis!

But seriously, sorry to hear that they treated you badly! I wonder what goes on behind the scenes that makes these companies make a comment like that? Like we're all just born with this god given knowledge of every car and part ever created!

That's how I felt, I haven't installed one of these before. I got pretty aggravated with this guy, finally he hand sketched a blueprint of where everything goes. but really what I was asking for was detailed instructions, should I glue the joints before I screw it together, what size wood screws should I use. This wood is so hard I was afraid of using something that would split it. I know to use pilot holes in hard wood but just tell me what size you recommend. You would think, listening to him I was asking him to fly out and do it for me. the guy was a jerk!
Ken

Pretty sad considering it probably was an expensive kit to begin with. It never ceases to amaze me what jerks there are in customer service! I would ask how he felt if he dumped a lot of cash into a project and got parts without directions, and friendly customer service such as he was providing.

Ken when your done we want to see a similar photo only with your 32 sedan!

And the thing is Ken, you are about the most polite,easy going guy around. Don't you just love it when people take that approach to dealing with you? I've had to remind more than one "customer service person" that I am the customer here and because people like me spend money with your company you have a job.....so do your job!

By contrast, Dan was telling me the other night that Summit Racing gave him a credit for the shipping charges on his recent order because they forgot to put the apartment number on it. He didn't even ask or want it, but just called them to make sure they had it on file for the next order. Most companies could take a lesson in customer service from companies like Summit.

But your wood kit looks good, and knowing you, you will figure it out or re-engineer it to work even better than designed.

Don

I've had Spadaro calling me to apologize and notify me that some of the things I bought had gone up in price unknowingly and they wanted to double check that I might still want / need them. And they've given me so much help getting my windows together, I'm really, really surprised by their reaction this time. Maybe a bad hair day?

steve - That's true, I don't know how some company's stay in business. Then I try to be understanding and think maybe he just got off the phone with a bad customer. He made me a bad costumer
I will do my best to get that photo

Don - You are absolutely right, it's called customer service. I'm am death at our company, if I hear anyone loosing it with a customer. We give away more stuff to people for warranty that isn't our fault, they just don't take responsibility. But if they call and ask for help I give them anything they won't and make sure we help them with anything that they are having trouble with. On the other hand if they call up and threaten us or want to blame us for there inability to read our owners manual then that's a different story. Knowing this I'm always calm and asking for help when I have a problem.
Just like your comment from Summit, that goes a long way.
Ken

I've said this before Ken, the old adage in business is "If you please a customer he will tell another person.........if you p*** him off he will tell 5 other people." I think you just told a few more than five here.

But like I said, not only will you figure out how to do this framework properly, you will probably improve it, knowing your skill level.

Don

Ken I'm still slow on the uptake. It's taken me until now to realize your hot rod collection is all 1932's! Good year I guess!

Don - You are right, I also think that business that are successful, sometimes get this attitude that their is only one intelligent person in the conversation.
Now that I have had time to put this thing together, I would of been better off starting from scratch, it is awful. I'm not very good working with wood but I really think I could of done this better. I should of sent it back after my conversation with him.

Steve - That's pretty funny, especially after being at my house. I'm just kidding you. I'll tell you why I love the '32's. When I was a sophomore in high school, the fastest car was a '32 roadster, and I couldn't afford one. So I guess it's wanting something I couldn't have. To me it's the ultimate hot rod.
Ken

"So I guess its wanting something I couldn't have". That fire has been burning for quite a long time hasn't it Ken. Enjoy those 32's and build as many as you can! Take care.

Alltho I really like the 32s, I have the 33/34 cars because we could get a license plate with RLC 1933 but not 32, 33,34 or 1932,1934

Really its because of the 6 inch extra lenght(wb, foot room) altho the license plate story is a fact (here in Illinois, but we're moving to Georgia so we'll have to see about there)