Thread: Need a new shop phone...

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Gotta admit something here... For a few years I was the customer service manager for a large welding supply house that had several stores , then a store manager. It is really challenging on both sides of the counters at times. I couldn't believe how often people would come in wanting a part for a welding machine but couldn't tell ya what machine it was or anything about it that could help other than its color. Get 11 or 12 of those guys in a few hours and its hard to look the next guy in the eye and presume the customer is always right? LOL About that time a phone call is a blessing! LOL

Totally understand what your saying but its important to remember a lot is going on behind the scenes on both sides of the counter. We are just people after all... Hang tough and thanks. M.T.