You know, I'm usually a fairly mild-mannered guy yeah, I really am. But lately it seems like I've encountered a rash of inept, stupid clerks and salespeople. Actually, anyone you have to deal with in your daily routine is worthless anymore. I've adapted a new routine. I yell UNACCEPTABLE and demand to see their superior. If he/she can't help, I yell UNACCEPTABLE again and demand to see the ruler of whatever it is. If that doesn't work, I look up the name and phone number of the CEO and get on the horn and tell him/her that their way of doing business is UNACCEPTABLE. This usually gets results.