Quote Originally Posted by brianrupnow View Post
"---I may even have raised my voice a bit.
Brian


I'm not one of those big box haters, they have their place, but for some of the stuff they just don't offer equal or added value. Your story is one example. Personally I'm a Stihl fan for this kind of equipment. Year after year their stuff just keeps working. Another I wonder about is all the people I've seen buy a JD lawn tractor from HD. They seem to sell a lot of them. The irony is the JD dealer will sell the same model for the same price AND deliver it, which HD doesn't. Plus you have a "relationship" with the dealer should it ever need servicing. As an example, the seat cover on mine developed a split the second year I owned it. I carried it into the dealer, he punched my name into his computer and handed me a new seat no charge. Now, for good customer relations in general they may have done the same for a HD purchaser, but it sure wouldn't have gone as quickly or easily I would guess.