Thread: School me on torque convertors

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As I mentioned, I am a little disappointed in TCI too. We won't know for sure how they are going take care of this until I get it back from them. I built Don the crate yesterday to ship it to them in, Wednesday he is going to help me get it on my trailer so I can ship it FedEx to them.

I dumped all the fluid out yesterday and was able to now see down into the torque converter. There is a circular flat plate moving around in there that looks like it had bearings in it at one time. Looks like a thrust plate or something. No bearings in it any more, just places where it looks like they went.

What is with these companies turning out crap like this? It's amazing that companies who are well known and advertise so much turn out to be substandard in quality or customer service. These were at one time household words in the hot rod industry, not fly-by-nights.

What also is a little upsetting is that they say they will take care of the problem but we have to ship the entire transmission and torque converter back to Mississipi. So we now incur probably a $ 100 or so shipping tab because of something we didn't do.

Don

Update: I just called Summit Racing who we bought it from and explained the problem. They said all TCI returns have to go directly to TCI, but since we are such good customers they will split the shipping cost with us by sending Don a $ 50 gift certificate. I thought that was more than fair of Summit.

Don, I agree. Summit did good by offering to split the cost. Builds strong customer relations for them with very little out of pocket expense. I don't remember all of the issues and facts around TCI, but there was a period about 4-5 years ago when it seemed like they were turning out more problems then good stuff. A number of people from the other site had to return transmissions to them or in some cases got burned on the deal. I beileve that TCI had changes in the company that affected some of their products and their customer service. Hopefully they have gotten it straightened by now, since most of the people I know don't do business with them anymore. Seems like a many of the complaints were about the TH350 and 700R; heard few complaints on other units.

Like they say "once bitten, twice shy"

Can't sat anything about TCI, never dealt with them. Summit on the other hand, is a very good company to deal with. Any issue I've ever had with a product I purchased from them was handled quickly and fairly.

I'll second that chuck. Summit has been very helpfull to me as well. Good helpfull service folks too.

and do what is right to keep a good reputation. Though they have to sell on a low cost basis, as what is cheapest generally wins.