The more I think about this the more I'd say Shine was right on with his thoughts, these guys are in a financial bind, using the down payment from one guy to fund finishing another guy's car. That can work for a while, provided the demand stays high and the cash flow keeps up, but they likely have gotten pinched by the falling economy and their orders falling off. There's not that many guys/gals that will drop $20K for a roller package, and fewer that will lay down a $10K down payment on nothing but an empty promise. It's hard to know, but the story they fed you may be their death knell, and it would not surprise me if your message next week says that you went back to Lula, GA and found their doors locked, or that they are in bankruptcy proceedings trying to cut losses. Regardless I think that you need to talk to an attorney and get on record with them that you're demanding a full refund based on their blatant failure to meet their contract obligations. Before noon today would not be too soon.