don, just to make sure that I have the same problem. in the instructions it said "when you first turn on the ignition press the button for 2 seconds, it will then show the word "hello"" (which is the first step, it won't even go to that. if that was your problem don.; if you can remember any step it would help me alot. the nats are friday & ther tech is closed until after the nats!!!!