Originally Posted by madgrinder
"Mitchell Manual" time is 3.6 hours for plugs and wires. Our labor rate is $98 per flat rate hour.
I would have charged 4.1.... reason is the vehicle is no longer new. These estimated times were published when the cars were still new. They don't account for rust, wear, oil leaks, cleaning parts, or frozen bolts.
I'm sick of dealership techs getting blasted because someone "didn't have the time..." to do it themselves and feel like they got "ripped off". How much is your time worth??? If time is that expensive, get off your ass and fix your own car. MY time is expensive, too. So are $40K worth of tools. We all hear the same crap everyday... "I used to turn wrenches, but I don't have time any more..."
It's not that they don't have the time, its the complexity of modern vehicles. The Mercedes vehicles that I service and repair have more electronics in the driver seat than most ten-year-old cars had in the whole car.
Try going to work, working all day on a "problem car", and getting 1.8 hours of warranty pay. See how THAT flies in any other job. "Okay... you worked ten hours....but we're only gonna pay you four..." You would QUIT... wouldn't you!!! Flat rate pay sucks, work conditions suck, warranty sucks, and lastly... CUSTOMERS SUCK.