Thread: One way to build a '32 sedan

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Pretty sad considering it probably was an expensive kit to begin with. It never ceases to amaze me what jerks there are in customer service! I would ask how he felt if he dumped a lot of cash into a project and got parts without directions, and friendly customer service such as he was providing.

Ken when your done we want to see a similar photo only with your 32 sedan!

And the thing is Ken, you are about the most polite,easy going guy around. Don't you just love it when people take that approach to dealing with you? I've had to remind more than one "customer service person" that I am the customer here and because people like me spend money with your company you have a job.....so do your job!

By contrast, Dan was telling me the other night that Summit Racing gave him a credit for the shipping charges on his recent order because they forgot to put the apartment number on it. He didn't even ask or want it, but just called them to make sure they had it on file for the next order. Most companies could take a lesson in customer service from companies like Summit.

But your wood kit looks good, and knowing you, you will figure it out or re-engineer it to work even better than designed.

Don