I ordered a ball cap with my call sign on it OF NO USE to some one else. After 2 weeks I called the shipper(seller) told him I never got it. He said that had never happened before.....He finely sent me another one and it arrived in less than a week no additional cost to me.........about a month later a box showed up on my door step from UPS it looked like it came from china with out a boat smash and all torn... I opened it there was my hat. I called the sellewr and sent him another check I now have 2 hats with my call on them