UPS operates a fairly reasonable odds business----stuff is in their possession 100%(except for the drop off point contractors like Office Depot) and the liklyhood of it going astray are remote---so----they sell insurance to the customers---and as long as the insurance bottom line is showing a profit---they don't care what happens or needs to happen to fix any reliability problems---that would be an excessive expense to them as they would have to give training to each and everyone of their employees and the results wouldn't show any thing added to the positive side of the ledger. Soooooo-------------