I have had the same problem with a certain cam company.
They tell me it will be two and a half weeks to custom grind a cam and you call them at two weeks to check the progress and they act like they never have even talked to you.
So you give them the info. again and they say it will be another two weeks in the mean time you look like a dumb-a$$ to your customer.
I am getting to the point I don't like to even order custom parts anymore.