That's sad to read! I had a really good NAPA store here, and John, the owner had been in the same spot for 50 years when he sold to a new guy and retired. They closed, moved to a brand new building, hired a bunch of young guys to run the counter and it's nothing like it was. Sure, they still have all of John's books but they rely on their computer hooked to the warehouse rather than look at the books. Used to be I could walk in and say, "John, I need a piece of 3/4" heater hose with a 90el on one end, long enough to go across the firewall to the heater connection." He'd come back with, "Ya' know, Gates makes some universal hoses like that! Let's take a look..... Will 36" be long enough?" Those days are gone....