Just an aside... I reported the claim to my new insurance company (Classic Collectors from Infinity Insurance) on Monday, March 5th. I get assigned an appraiser/ liaison (Mark), who I called & emailed on Tuesday, and was told he was not the assigned appraiser/liaison, who then gave me a different contact's info.

I then called this one (Jack), emailed as well and waited/ When no one had contacted me by Wednesday, I called them, emailed them and then contacted my insurance agent who called them. Finally, late Wednesday night, I get a call telling me that a local "investigator" (Alexandria) had been assigned and to contact her. So, I called her Thursday morning, 3/8, only to find out she would be away from 3/8 to 3/20! So, called, emailed, called my insurance agent... etc. Got back an email from Infinity (Jack) saying he was aware of the issue and that "have been working on securing another appraiser to inspect as I agree with you 17 days is too long. " Emailed again first thing this morning to him (Jack). Now, Friday, 3/9, still no information, no appraisal, nothing! I cannot get other cars out of my garage as the burnt one is blocking it, the car smells up the garage and it sickens me just looking at it every day!

Do not do business with that company (Classic Collectors from Infinity Insurance)! You get what you pay for.... no, actually less!!!

I had changed the policy to this new company, based on premium, in the middle of February at the recommendation of my insurance agent. My old insurance company, American Collectors (American Bankers), had been great, but the new premium was almost $1000 less! I had only 3 claims with American in 14 years, all of which were settled by going to a local body shop or ASE certified shop, who then submitted the appraisal and were paid within a day or two! Plus, they worked with each shop to make adjustments when additional damage was discovered! American Collectors Insurance rocks! The other? not so much!