I'll be interested in knowing if B&M helps you out.I bought my shifter from Summit. I don't like the way it shifts,it seems to hard.I greased it,but it didn't help.Mine is the Hammer model.What model are you using?I was thinking of using a shorter cable and get rid of the large loop that was required to hook it up. I was hoping after more use that it would get better.I only have 375 mi. since finishing the build.LOL