Yesterday, I made an appointment at the Firestone store for this morning. When I arrived for my appointment, the counter guy told me that the master technician ". . . was here, but he went home. Suggest you come back tomorrow." That's it. No explanation. No "sorry for the problem." Nothing. I guess the guy was sick, and I can understand that. However, there's a way to treat customers, and it doesn't include a curt dismissal. Bottom line - going elsewhere.