Service is still the key to a successful shop IMO... People expect you to do what you say you will do in a decent time frame, and they should expect no less... Don't know about the rest of the country, but now that times are (again) a bit lean the shops with the "in by 9, out by November" mindset are dropping like flies.

Hate to see when one of our CHR members becomes a victim of one of these shops who think that the customer's time frame doesn't matter. Hope they didn't waste a bunch of your money along with the two months of time you invested in them, Coyote!!!!!

I think the only good news in this whole economic issue now as that a lot of these shops won't make it through the lean times!!!!