John and Brenda, when I worked at the body shop, Progressive was one of the companies we hated to deal with.......had to fight for everything. They wanted to use aftermarket body parts (that fit like crap) and denied a lot of suppliments we submitted. But, you do not have to take their first offer. Tell them to find you an identical car with similar equipment and milage, and you will be happy. I have never done that, but I have heard that some people have and they got bumped up a little. Worth a try anyway.

Don