The letter from Ten offered an online subscription to any of the three they kept for as long as the remainder of my subscription was left.
That was the only offer. Nothing about a refund. I went online and they had no way to request a refund. There was only a tab if you
were having problems, you could contact them and they would reply. I wrote asking for a refund and was very specific about it. It took a few days but I did get a return saying they would post a refund. So if you are not happy with the option offered by them, do a little
digging and you can get your money back.