Thread: 60K Service Story
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10-09-2011 05:07 PM #4
Don, here's a similar story that a friend just sent me:
In '71 I worked for a Chevy dealer and two identical Malibus had been in for service. Now these cars were exactly the same color with the same options. Two different cars and two different ignition keys however one ignition worked in both cars. You guessed it......customer comes to pick up his car and goes outside and gets in the wrong car starts it up and drives away.
Second customer comes in later and his keys won't turn the ignition lock cylinder on HIS car. Confusion ensued and it was only later when second owner looked in the glove box that it was clear it wasn't HIS car. Took a little while to figure it out.
Call the first customer and told him the car he drove home wasn't his car. It wasn't until he looked at the personal items in the glove box that he was convinced. When he came back to the dealership and the two cars sere side by side it was funny then.
Back in those years it wasn't uncommon ,although rare, for any given key cut to "work" in more than one automobile, but to have two identical cars in for service on the same day sharing a "close enough" ignition key had to be rare..
" I'm drinking from my saucer, 'cause my cup is overflowed ! "





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Mistakes do happen when you have a lot of cars that look the same, and humans do make mistakes, so it looks like there was some miscommunication between the tech and service manager.
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I check in everyday and some are better than others. I don't think Brent has anything to do with the forum anymore, but I'm not sure. Hopefully as time moves on the forum will get better.
Where is everybody?