I think you must be the customer they screwed up with last week. Remember - every company has a quota of people that no matter what, something goes wrong and you just happened to pick that number.

Seriously, if there has ever been a Summit error on one of my orders, it has always been in my favor. When I bought my roadster's crate motor, shipping was $6.95 not the additional $50-$75 trucking charge. When I made an ordering error, called and asked them to ship the right part - they over night shipped it, 10:00AM delivery, and picked up/paid the return charges for a $40 item. Catalogs - new one every 2 months plus supplements between. Others love Jeg's - what you describe is the level of problems I have with them so I seldom buy there plus really dislike the Jeg's on-line catalog arrangement