Thread: Summit-I ya ya ya.

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I need for you all to stick with me on this.I think I am making perfect logic.

Three wks ago I called summit(god knows why but I did)to ask them for a full size current catalog.In the past it took two calls to get one.So I waited a wk and nothing.Called them back to ask for one again and again I gave them my address.Waited a week,still nothing.Called them back told the guy what had happened and he told me that he personally was walking it out to be sent and told me how sorry he was.Told him again my current address.The next day there was a email to me from them with a invoice number that showed a total billed of $3.45 for a hat.Man.Sooooooooooo I called them back again.This is getting old real fast.The guy this time tells me that they had to put a value on the shipment because of the hat and I wasn't being charged for it.I asked him how it was being shipped and he told me UPS.I told him i really at this point don't care about the d... hat.That all along all I wanted was the catalog.Said no one told me about the hat.Said great now I get to wait around haft the day waiting for UPS.Asked him could it get any worse over a simple request?He took my address info again and told me (now) he was going to be sure to get a catalog.Wellllllll
today UPS showed up with the stupid hat and there was a USP mailing from them with a catalog too.Lucky I am known by the UPS driver and the postman.Yepper both addressed to my old address not the info I gave them,what four times.

I had a conversion with their supervisor today and told him the whole story.I explained that my confidence has been shaken all over a dump bass catalog.That I don't know with that kind of customer service I could ever place a order for as a example a set of $1,000 heads.That If it would be feasible I would send back that hat.

I think I am being totally sensible and logical.After all,I wanted was a catalog and it is four weeks later.

Bummer - I've never asked Summit for a catalog but get them several time a year!

Overall, I've been pleased with them over the years and wouldn't hesitate to order from Summit. Others will chime it I'm sure..

That's too bad that you had such a hard time with them. I couldn't begin to count how many orders we have placed with Summit over the years, probably in the hundreds. I also can't remember many, if any, that they got wrong. When we have had an issue they always stepped up to the plate and went well beyond what it took to make it right.

I do have to admit that if you call on the weekends you don't get the same level of experienced sales people that you do get on weekdays, especially if you call late at night. But even that has not been a really bad problem. As for catalogs, I don't check our mailbox as often as I should, but when I do a bunch of Summit and Speedway catalogs come tumbling out. I swear, they must print a new catalog every week.

Don

that was just a bad deal ,, iv`e been a happy customer since 1981 ..

When we ran the circuit as a regular vendor in Ohio at the Dave and Ed swap meets we would run into those guys all the time.In fact some of their older guys who have been with Summit might remember me.I know how huge they are and what a lost it would be if I elected not to order from them.Maybe it is a matter of a new generation of employees working week days.

I think you must be the customer they screwed up with last week. Remember - every company has a quota of people that no matter what, something goes wrong and you just happened to pick that number.

Seriously, if there has ever been a Summit error on one of my orders, it has always been in my favor. When I bought my roadster's crate motor, shipping was $6.95 not the additional $50-$75 trucking charge. When I made an ordering error, called and asked them to ship the right part - they over night shipped it, 10:00AM delivery, and picked up/paid the return charges for a $40 item. Catalogs - new one every 2 months plus supplements between. Others love Jeg's - what you describe is the level of problems I have with them so I seldom buy there plus really dislike the Jeg's on-line catalog arrangement

Can't explain why you had the problems you did - it seems like an address change would be a simple thing in their computer system if you had the right guy. Summit is still on my "Favorites" tab, having ordered tons of stuff from them during a build, and I notice that on their home page there's a block over to the right "Order a Catalog" https://www.summitracing.com/freecatalog/ which would probably have eliminated your problem all together I'm with Don, Dave and Hoss on Summit - they've always bent over backwards to satisfy problems for me, eating shipping costs for returns, overnighting parts that were wrong, replacing complete assemblies when small pieces were damaged, etc, and I get new Summit, Speedway and Jegs catalogs many times a year (Jegs is not a favorite for me either, Dave. I look to Speedway and Summit first.)

Like the other replies, I think Summit is one of the best in dealing with my orders. And I guess it's just personal preference but, with the on-line catalog deal and search functions, I rarely ever open up a paper catalog anymore!

Well... "maybe" when sittin' on the throne in the "library"... it is better since we no longer get anything from Sears!

Any time I have ordered from Jegs the service and products have been fine, but for some reason I just call Summit first, then if they don't have it in stock (rare occurance) I call Jegs.

I have always had good service from two other companies as well..........Coker Tire and Speedway. I know some people feel Speedway has gone to more and more Chinese made products, and that is a concern, but it seems EVERY company today is doing that. Bought some SoCal parts and stamped on the box was Made In China.

It's the new world economy, I guess.

Don

you buy enough parts sooner or latter they all screw up i been there with all of them .its how they fix it is what counts . i have had some screw up so bad on $1000.+ deals just part of the game .i would love to post names on here about 1600. cranks .1000. pistons. 2500. rods . cams. on and on but after all of the bad deals they work it out so i not throwing out names . right now i starting the go around with two parts warehouse i deal with

With Jegs yrs ago when they had their frame shop,we picked up a rolling super gas chassis for a Brettra.In fact we picked it up on the way back from the drag racer's auction in Indy.They treated us very well and once the car won a national event where their got credits for it,they did whatever they could to make buying easy.

Address change aside,which is my main concern,the idea of a customer service agent blowing giving me a hat,not telling me I wasn't going to be charged for it and having it show up in my email as a billing.His supervisor told me he should have explained that to me.

We have in the past been on that end of the phone selling parts.I know that things can go a-rye.Heck-we in the past where dealers for many products,and used to drop ship.But with limited time and a more demanding race schedule we where forced to walk away from that.I am saying in agreement that over a simple catalog and four chances to make me happy and in the end to deliver two catalogs still with the wrong address,well that is really poor customer service.Again,then forcing another call from me because of a dumb mistake over billing of a hat.

I have to agree with all the positive comments above regarding Summit, I've had outstanding service from them and only one glitch. I ordered and received a set of 4 Torq-Thrust II wheels from them back in Nov and they still haven't billed my CC for the $793 purchase. The order is in my Summit profile and shows being shipped. I've reported their mistake to them several times but so far it's still unpaid, I'm sure an auditor will find the mistake and all will be good in the end.

BTW, I also agree with Roger, it's too easy to go to their website to order a catalog without all the hassles, plus you can type in the address your want it shipped to. I've ordered catalogs from several companies for my son and brother this way, they didn't know they were coming but sure were thankful when they arrived.

Mike

Thanks guys for the all feedback.From recent memory we haven't order from them on the race deal.Most of that is direct.I'll give it a try on some small stuff and see where that leads.I don't hold grudges or stay mad long.Those feelings fade all in due time.

Now that I have you all in this thread,is it them that price match or won't be beat??.How about senior's discounts?? LOL.

way back when I had my '67 Falcon, the MSD box I bought for it 6 months prior went bad. instructions say to contact MSD for a replacement, but I called Summit to let them know what was up, and they simply said they would take care of it and to ship the bad 1 to there returns center, and they would get a new 1 right out, which ended up being sent rush delivery. that was 5 months outside of the Warranty that Summit had on the part. I havn't used Summit in a while. Bought my ladder bars from Jegs, because there Jegster bars and the only supplier of course

I agree with you! After that many phone calls they "SHOULD'VE" gotten it right! I guess that's why I now prefer the on-line ordering.

It spells it out for them in Black & White! Takes out the human factor (maybe? LOL)..

I have also had a problem with a shipment with Speedway and they did all they could to make it right! So for that, I'll give them my business again!