I guess Sears no longer uses the catch phrase"Satisfaction Guaranteed or Your Money Back" welcome to the new way of doing business in America.There was a time a Kenmore washer and dryer would last 30+ years,now if you don't buy the "extended warranty protection" they will crap out after the first year,I found out the hard way same with a Kenmore vacuum.The Sears K-Mart merger is a mistake,I won't shop at either one anymore.