Thread: Sears sure has changed, for the worse!

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Firebird---I can explain about the towels---they now rate there washing machines on how many towels they'll hold----really, cross my heart and----oh well everybody is going back on there former guarantees so I won't say the rest of that old saying

Jerry

Took a screw gun in because it quit working and it isn't a tool either. I had issues with my air compressor because I was stupid. I forgot it was behind my daughter's truck when I moved it and knocked it over and broke the mounting bracket for the motor. No big deal, figured I would go order a knew one. Stupid me for thinking that because they said the whole unit needed to be replaced. Needless to say, I just fixed it myself and it works fine.

About 4 years ago, the oven door exploded while my daughter and 2 friends were making cookies. Thankfully nobody was hurt outside of a couple of scratches. We replaced the door and two years later, I am closing the door after putting tator tots in and the thing exploded again. We get on the phone with sears and the customer rep said that they would take care of it because it should never have happened. This was a Saturday and he said someone from their safety group would be calling on Monday. When Wednesday came and no one had called, we called them back and now it was all on us. Talk about my blood pressure going through the roof. My wife's grandpa used to work for sears and so we get appliances from them because of the discounts. So when grandma found out, she got on the phone and we soon had a call from somebody on the national level and about 20 minutes later we received a call from the local manager. When it was all said and done, they did replace it free of charge. So I would recommend to keep bugging them and going up to the top dogs until they make things right.

Our ice maker on the refrigerator doesn't work and now I'm scared to call for service or parts - - - - - lol

You need a new referigerator when the icemaker quits

Wow - lots of interesting stories here. I have some old Craftsman hand tools from my father that I keep and use (mainly because they were his) and a bunch that I purchased from the 1970 era. All my "newer" tools are Snapon, SK Wayne and a few off brands that when I've needed a unique tool for just one job.

All my hand power tools are Milwaukee, Makita or Dewalt. Seem to be pretty good overall quality but I'm probably not as hard on them as one who makes a living with power tools.

Have to agree that Craftsman is not so good anymore - Home Depot and Lowe's have a great selection and they have an absolutely bulletproof "satisfaction or your money back" guarantee (at least the ones I go to)..

The K-Mart mentality is not what Sears once was...

As to "seersucker", it's a light thin fabric, generally cotton or rayon, with a crinkled surface and a usually striped pattern - but the take off on "Searsucker" is funny!

Oh, by the way.........Ace Hardware has just made some deal with Sears to start carrying Craftsman tools. We went into Ace a few weeks ago and they had all Craftsman tools displayed where their other brands had been, and they were closing out the other ones at 1/2 off. We couldn't find anything we were needing, but I am just mentioning that in case anyone else should be in Ace and need some sockets or wrenches.

Don

Might have to check out the 1/2 price bin @ Ace.

FastenAll here in MI is a distributor of sears tools also. Here is a craftsman 1/2" ratchet that my dad gave me LONG ago he said it was my grandfathers. I don't used it but it still works. It says Forged in U.S.A. on the other side

What were they thinking back then, Charlie..........no plastic!!!!!!!

Don

aaaahhhhhh.......the good ol' dayz'........

http://www.youtube.com/watch?v=gH6Zm...eature=related

Originally Posted by pro70z28

aaaahhhhhh.......the good ol' dayz'........

http://www.youtube.com/watch?v=gH6Zm...eature=related

I bet AJ doesn't use their floor jacks.

This all sort of reminded me of the one Superbowl commercial that was pretty cool. The one where a guy in a new car is transported back in time to a 1950's gas station and the attendants start checking his oil, cleaning his windshield, pumping his gas, etc. He panics and thinks they are car jacking him because today you have to do all that stuff yourself.

Someone mentioned Montgomery Ward. To show you how things have changed, in about 1965 I worked there and the Store Manager had this bright idea to stay open and have a sale on Memorial Day. Up until then NO ONE ever stayed open on those holidays, it was just not done. So he ran an ad in the local paper and the next day he had pickets out front carrying signs protesting. There were Mothers, the local VFW, and lots of others. He had to relent and not open that day for fear he would be lynched. Now even Christmas is just another day for a lot of places.

Don

Don,
There is a magical word used in Customer Service circles that will help you get to where you want to go (namely the people who make the decisions)
It is "escalate".
When you speak to a CSR tell him you want to "escalate" your complaint.
He/she will then transfer you to the MMFIC (after they catch their breathe).
A friend of mine told me about this when I was having problems with Vonnage, after days of pulling my hair out.
I called, got the usual knucklehead and said the magic word.
Zoom,, next thing I know I'm talking to the Top Dog...

Wow, now there is a voice from the past! How the heck have you been? Haven't heard from you in a long time.

I'll have to try that word. I did tell the one rep that I still wanted to talk to the Regional Manager and she told me once the Store Manager had offered me the 30% off of a new one deal that that was the end of the line and the complaint was closed. I insisted to be moved up to the next level, and she said "Sorry Sir, have a nice day and thank you for shopping at Sears!"

Oh yeah, they will be getting a whole lot of my money in the future!

I'll try escalate. Don't be a stranger, Tom.


Don

All that stuff is neat, but it sounds like they've perfected giving you the run around. Here's an alternative.

Call again as it sounds like you intend. When they try to shine you on ask for the email or snail mail address of the person who makes the decisions. Their first attempt will be to stonewall you very likely. Just explain that you don't intend to harass that person, that you just want to copy them on your communication with the Attorney General of Florida (consumer affairs division) because this is a serious safety issue on defective merchandise. One of two things will likely happen. If the rep has any sense you'll immediately be bumped to the right person, or you'll have to send that communique to the Attorney General.........and that will REALLY put you on their "put out the fire" radar (to mix metaphors).

I agree that they should make good on the jack.... But to say it is a safety mater I'm a little slow on getting that. I for one would not work under a car with just a jack holding it up. To me it would be more a nuisance than a safety issue. I hope you get a new jack out of it as that is what should happen