F100 CENTRAL....Just venting,

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08-25-2010, 09:50 AM
HWORRELL

F100 CENTRAL....Just venting,

Ordered front disk brake kit & master/booster kit for customers 55 F100 on 08/16/2010. Parts finally showed up on 08/24/2010 BUT kit was missing 1 caliper mounting bolt & bushing,no biggey, then I discover that they forgot to send the kit for the master/booster that allows you to use the stock clutch setup.
I called them and explained the situation.After they called me back they said they would send it out regular freight ????? I ask about overnight and they tell me that would be $40 bucks ???????????????? They then said they would send it 2 day for free ...............ARGHHHHHHHHHHHHHHHHHH. Guess I'm stuck till Monday as I know good and well that it won't arrive on Friday with enough time for me to finish it. Looks like a lift will be tied up for an extra 4 days and I'll have to listen to a customer that wants his truck back. Thanks folks @ F100 Central. seems to me you need some better control on your order process.
Oh just to let you know my order invoice shows that I did order and pay the extra $60 bucks for the standard trans kit.
Guess I now know better than to order from them again.:CRY::CRY::CRY::CRY:
08-25-2010, 02:21 PM
Itoldyouso

That's what separates companies with so-so customer service policies and those that will do whatever it takes to make things right, especially if it is THEIR SCREWUP. The older I get the more willing I am to let companies know if I am pleased or displeased.........they need to know.

Don
08-25-2010, 02:23 PM
HWORRELL

Hey Don, I'm pretty certain that they know how unhappy I am.:D:eek::LOL:
08-25-2010, 04:16 PM
NTFDAY

And it's stories like this that will ensure that other folks will shop elsewhere.
08-25-2010, 04:31 PM
HOSS429

did barb ever get her caddy stuff ?
08-25-2010, 05:03 PM
34_40

Quote:

Originally Posted by HWORRELL

Hey Don, I'm pretty certain that they know how unhappy I am.:D:eek::LOL:

So how about sharing the name of this wonderful company?...
Or did I miss it? :eek:
08-25-2010, 05:53 PM
randyr

Quote:

Originally Posted by 34_40

So how about sharing the name of this wonderful company?...
Or did I miss it? :eek:

You just missed it Mike.....:HMMM: it's F100 Central...:)
08-25-2010, 09:20 PM
jyardgirl

yes i did hoss. with a apology. thanks for asking.
08-26-2010, 11:28 AM
34_40

Thanks Rand. Can't see the forest for the tree!