Thread: cad500parts

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Barb sorry to hear your troubles. Nothing like saving up for a part, ordering it and setting some time aside for the ETA of the part to work on your car, only not to have it arrive. Regardless of how they get the parts and send them, common curtesy, customer is always right attitude goes along ways towards future buisness.
I've had great luck with Summit and more recently Bebops for communication and timely shipping. I like to plug the good guys too!

me too stovens. i love summit. wish they carried my part. vara thanks for the head up about the oil pan leaking. will keep a close eye on it.

Barb, is this the company you are speaking about:

http://www.cad500parts.com/history.htm

If so, here is the guy who you want to talk to:

My name is Courtney Hines, president of Flashcraft, Incorporated, here in Albuquerque, New Mexico. Here’s a brief rundown on the collective experience the Cad Company performance engine parts has to draw from. I’ve been around these big Cad’s quite a while. I worked at a local Cadillac dealer years ago from 1972 until 1979. One day, a friend and fellow wrench, Marty Dike, and I (after many “what if?” discussions), decided to make a street sleeper out of a ‘70 Coupe DeVille. When I woke up and realized the strip was a lot safer, I started campaigning it in brackets and Super/Street. In ‘77 at the NHRA Bracket Finals, I put it solidly in the 11’s at 4500 lbs. at Bill Heilscher’s Green Valley Race City in Texas,
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It looks like Flashcraft is the parent company of cad500:

Thanks for showing interest in the 8.2 Litre Cadillac engine family. Cad Company was originally known to everyone as "Cadillac Motorsports Development" (CMD) , which was founded by Larry Kruzick in 1984. The business was purchased by Flashcraft, Incorporated in January, 2001. All the same products and services have carried over, with many new products and services added. . . . .
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If this is them, I would think Courtney Hines would love to know how a customer of his is being (mis)treated, and how you are a member of a forum where you have "mentioned" your displeasure with his company. I take it you have been dealing with an underling, so I agree with Kurt that you need to move up the food chain and voice your displeasure with good ol Courtney. If I were in his shoes I would WANT you to call and let me know what is going on.

Don

don thank you so very much. saves me alot of time knowing exactly who i need to talk to.