Unfortunately complaints fall on deaf ears too many times, and when some phsyco flys off the deep end and mames, or kills a bunch of inocent people. Then they say, wow that is a shame, his parents must have failed somewhere in raising them, or they were abused as a child causing the unfortunate mishap. Now a lawyer will get him to plea insanity and he will walk in 5 years. Our justice system has gotten way too soft with too many loop holes, sorry to hear about this event.