Thread: Another point for Summit Racing

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I bought my Ford Motorsport crate motor thru them - and had it delivered to a local trucking terminal terminal to save the $70 home delivery charge. My shipping cost was -- $7.95 plus the $3-$4 for gas in my pick up. Soooooo - while I like Jeg's, Summit just seems to do a better job for me.

They sent me the wrong torque converter - three days later I had the right one, plus they had UPS pick up the incorrect piece.

There have been a couple of other instances where they just sent a small part incorrectly, then have just shipped a new one without returning the other.

I have ordered wrong - called them, they've sent out the right part and I returned the wrong one and had quick a credit to my card

We've also had good customer service from Summit. They stepped up to the plate on my Son's defective TCI tranny when TCI wouldn't. They kicked in $ 75 to help defray shipping costs when they didn't have to.

They have also been very good about returned items that we bought and couldn't use. I am not nuts about their "handling" fee, but I guess it balances out when you get good service like we have gotten.

Don