Thread: Cancel your credit card before you die.........

Tweet

Not sure if this is true or not, but it sounds plausible.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange:

Family Member: 'I am calling to tell you
she died back in January.'
Citibank: 'The account was never closed and the late fees and charges still apply.'
Family Member: 'Maybe, you should turn it over to collections.
Citibank: 'Since it is two months past due, it already has been.'
Family Member: So, what will they do when they find out she is dead?'
Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank: 'Excuse me?'
Family Member: 'Did you just get what I was telling you - the part about her being dead?'
Citibank: Sir, you'll have to speak to my supervisor.
Supervisor gets on the phone:
Family Member: I'm calling to tell you, she died back in January with a $0 balance.
Citibank: The account was never closed and late fees and charges still apply.
Family Member: You mean you want to collect from her estate?
Citibank: (Stammer) Are you her lawyer?
Family Member: No, I'm her great nephew. (Lawyerinfo was given)
Citibank: Could you fax us a certificate of death?
Family Member: Sure. (Fax number was given )

After they get the fax :
Citibank: Our system just isn't setup for death. I don't know what more I can do to help.
Family Member: Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'
Citibank: Well, the late fees and charges do still apply. (What is wrong with these people?!?)
Family Member: Would you like her new billing address?
Citibank: That might help.
Family Member: Odessa Memorial Cemetery , Highway 129, Plot Number 69.
Citibank: Sir, that's a cemetery!'
Family Member: And what do you do with dead people on your planet???

Great one Bill

He probably spoke to the average 19 year old new bank clerk on his way up the corporate ladder. Most of them around here are female and in some cases eye candy, looking for a husband

That happened to me, not the dead part. I responded to an offer for a credit card. Since I had none and it would expedite buying tools mailorder, I listened to the offer. They said I qualified for $3500. I said ok. Then I get the card and it has a $200 limit. I throw the worthless thing in the "old mail" file, never even activated it. Meanwhile mailbox continues to be full of creditcard junk mail which I do not open, not realizing there were bills in there. A couple months go past and they are billing me for the monthly service fee and the late charge so It is over $100 for a card I never activated. Plus they won't let you cancel it until you pay the bill.

Sounds to me like Citibank is farming out it's customer service to morons.

Didn't you hear Bill, they have amended the old saying. It now goes "the only sure things in life are Death, Taxes, and Citi Bank fees."

Don

I'm one of Dave Ramsey's followers, so all I've got is a visa debit card.

How about a bracelet that reads, if I'm found dead please cancel my credit card.

Richard