Originally Posted by HWORRELL
Pat, my favorite saying to a customer is I didn't buy it,build it,nor break it,I'm just trying to fix it for you. I learned a long time ago not to eat chit from any customer. If I get someone in here that comes off with well so & so will do it for this much,I flat out tell em well ya better take it down there. Few things I learned is if ya try to save any body any money it will bite ya in the butt no matter what and if ya give em a break once they'll expect it every time. Never ever charge less than your competitors and never bad mouth your competitors.Make sure when it goes out your door that its right. I guess what it boils down to is you hafta have nuff respect in yourself and confidence in your work that it doesn't matter what size or how cosmetically appealling your shop is to demand the same amount of money the big guys want. If ya do good work,collect a premium price,never over extend yourself ( 40-50 hours a week is enough) and don't take no crap (but ya can't be an A-hole) I'll almost bet ya that ya won't even need your Yellow page ad after awhile.