What Bob says about the returns makes good sense. Most large companies that have a "no questions asked" return policy have an understanding with their vendors. Basically, it says " we are going to buy a ton of (whatever) from you, but you are going to get back a certain percentage of those as defective. We need you to build that into the buying agreement, and never hassle us about a return."

When I worked for companies like Boat U/S and West Marine, the policy was to never ever question a customer who wanted to return something. You simply smiled and graciously gave him or her back their money and apologized for the problem. The people at headquarters knew that the vendor of that product was going to take back the "defective" item as part of their deal.

More and more companies are getting away from this though, as they were losing lots of profit for no reason...........even Walmart has tightened up, and they pretty much started this policy.

Don