Thread: Tech inspections

Tweet

Dave, we used to add 2% to every bill to cover shop supplies. This included hardware used such as bolts, nuts, washers, roll pins, cotter pins, tie wraps, etc., etc. The customers groused about it for a while, but when they realized that we were actually using the parts on their vehicles and not gouging them, they settled down. We explained to them that the mechanic could just walk over and help himself to get the job going and didn't have to settle down at a table on the customer's time to look up part numbers, write them down, take the requistion to parts and wait for it to be filled, yada, yada, ad nauseum.