Ed from New Age had a problem with one of my Aldan shocks ( I was spelling it Aldin for 1bad32), but I can't remember if it was the same problem or not. They sent him a new shock. Maybe he will read this and email me what the original problem was. You gotta love a company that will stand behind their product. Nothing in this world is perfect, but we as Americans expect a company to be perfect in making things right; it's what we are all about.