Walked into a new tool truck today

I walked into a new tool truck today and amazed.I deal with a Mac and Matco tool dealer at work,both good dealers.Had a Snap On dealer,he was a prick and boss told him hit the road 2 years ago.Plus he would not warranty broken tools with the not purchased from me excuse,did it with me handing him a friend of mine's broken ratchet.My boss decided to try a Cornwell dealer come in,came in today for the first time and I like the dealer treating me right.Ordered a new service cart and bought a heavy duty pick set.My co workers even like him and my boss said he is a keeper to come by.

It doesn't make any sense to me why some of these guys are that way. The only person it's hurting is them. I have a great Snap-on guy and matco guy. I lost the best Cornwell and Mac guy when I switched jobs nearly 10 years ago.

The Matco and Mac dealer I deal with me are great also.News is supposed to get a new Snap On dealer in next week,great guy and met him today.Said he will warranty broken tools on the spot.I have a box full of broken Snap On sockets,screwdrivers and a couple of Snap On ratchets that are slipping.Said hand them to him in next week.