Does this sound right, alternator company?
I bought a alt from a company and could not get it to charge correctly. They told me it was the pulley so they sent me a smaller pulley. I changed the pulley and had the same low charge and voltage drop in gear. I then told them I was sending it back so they could check it and they said that they would except it but they were sure it was my vehicle. I sent it back and they did not reply so I asked them what the deal they said they were going to make adjustments and ship out. No real explanation of anything. OK, I e-mailed them again a day later asking if it got shipped and they said they were fixing it and going to ship it again. They then sent me the tracking number. OK , I e-mailed them back and asked what problems if any were found. Heres what I got.
alt was working on test machine but whenever we have a problem with a
customer getting output at idle we change stator and rotor to a
different
wind that will increase out put at idle. you should get exactly what
you
need now.
The alt was working all the time I had it , it just wasn't putting out what I paid for ,14 volts and 200 amps. Either way I give them a 100 score for there customer service. They were never rude and answered my 20 e-mails almost immediately. I take that back I will give them a 100 score if I see a huge jump in output when I get it installed:LOL: They never said it but I think they did find a problem with there alt but stated they were just making adjustments. What say you?
