What these companies don't realize is that people TALK, just like what happened here. They may have thought they only blew one customer off, but I wonder how many they lose through it?

There is an old adage in business. "If you please a customer, he will tell another person. If you P.O, a customer, he will tell FIVE people."

Don just had the pleasure of telling a lot more than five about his experience. Word of mouth is SO important.

Don