Thread: Sears sure has changed, for the worse!

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Wow Don what a hassle. When I was 16 years old I got the Craftsman 100 pc tool set from my Mom, as did all my brothers at the same age. We all bought our first cars, and had to fix them ourselves. I still have that set as my main tool set, most everything still works flawless with the exception of one of my 1/4 drive wrachets and a 3/8 inch drive wratchet, but I have two of each, so, I just don't use the ones that slip.
I remember my first battery was a diehard. We all knew they lasted the longest and everybody seems to go to Sears to buy them. Then Sears got in big trouble thru their service center for over charging for repairs. It seem that since that had happened they have steadily gone down hill to where they are at today. Two power tools I have are a belt sander, which works, but not well, and an old router I used at work which was a POS. Most of my power tools are brand specific to who makes a high end reliable one(Milwakee sawsall), Makita cordless drill, Skill wormdrive circular saw, Delta table saw, etc. But I think what is truely the down fall of a good quality tool is we the consumer. I will go to HF in a minute to save a 100 bucks on a tool I rarely use, but can't get by without. Most people do. As a result, USA made stuff is outsourced to China to compete with stores like HF. I imagine even Snapon has to cheapen their product to get people to buy it. It's sad that integrity and quality no longer go with American companies like Sears.
Don I was wondering if your son bought it with a crdit card. If he did he can get a copy of the reciept from them. It still upsets me that an unsafe tool still under warrenty, and they don't have the common sense to replace or refund it to you. At the very least give you an instore credit for something of equal value. I agree with Bob(I can't believe I'm saying that) It is time to Escalate, and it is a safety issue, you know some dumb kid, with a lowrider is going to buy this same jack, crawl under his car and get crushed! It's not acceptable to make a jack that doesn't stay up when used in the proper fashion. I like the attourney general/email idea. It's time to make them squirm!