This sounds like the time I sent my wife down to the local tire store to have a tire fixed on her van.
The van had less than 10,000 miles on it and they told her it needed new struts.
I had to go down there and have a little "chat" with the people.
The poor kid that was working on it was about 18.
What's even worse his boss is a good friend of mine.
I really get tired of people trying to take advantage of people.