As RPope asked, whats the oil pressure at higher RPMS? How is it at, say, 2k, cruising speed? If it's hot, and at complete idle, 12 or 14 lbs is not terrible...I would like to see it higher, but it's not a death sentence. More research is needed. Admittedly, this is low for a brand new engine. Do not cover it up by using heavier oil. Sounds like someone doesnt want to take an engine back!!